Refund Policy

Cancellation

    We accept order cancellation before the product is produced or shipped. You will get a full refund when your order is canceled. We cannot cancel the order if the product is already shipped out.

     

    Returns and Refunds

      Customers have to send back the product and have the right to apply for a full refund within 30 days. Just contact us at service@lightess.com to apply for a refund.

      You can apply for a refund if the following conditions are met:                        

      • Quality Issues happened to our product
      • Wrong items were sent
      • The product is not as expected
      • Accidentally bought the wrong color or size
      • Never received the product

      We will notify you of the decision of your request to refund by e-mail. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within two business days. 

       

      Late or Missing Refund

        We initiate your refund immediately upon the approval of your request to refund. You will typically receive your refund within 8-10 business days.

        If you haven't received a refund yet, please contact your credit card issuing company and your bank, as they often take additional times to process refunds.

        If you've done all of this and you still have not received your refund, please contact us at 

        Email: service@lightess.com